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FAQ

How do I work out my size?

All our shoes/boots are in US sizes, you will find a link to our size chart on the "About Us" page.

My order says it is "Complete", does that mean it's on it's way?

No. This just means the order has successfully been processed. If it is "Pending" then we are waiting for your payment to go through. Then it may move to Complete once payment has been received (we will let you know). We will need to order your item in before it will move to "Shipped" in which you will get a notification. Feel free to contact us regarding your order for an update if it's been more than 7 days. We usually send orders out on a Tuesdays or Wednesdays depending on the time the shipment arrives in our office.

Can I get my shoes expressed to me?

Unfortunately we only order the shoes in as we need them, therefore we can only Express them when they arrive. Sometimes we'll send them Express Post at our own discretion. Only products in our Ready to Ship category can be sent Express Post. Depending on your location, additional charges may be required. However, your order can be express posted to you as soon as they come in.

What delivery service do you use?

All items are sent with Australia Post and require a signature to receive the goods (except for Parcel Lockers or by request). This protects you and us from theft. We now send emails via Australia Post of your tracking information, however we will send you a separate email and link in case for whatever reason, you don't get this email (sometimes happens)

The shoes are the wrong size, how do I exchange them?

Let us know within 14 days of receiving them and we'll organise exchange. If you require a refund, these can take between 14 - 20 days to process. We can also provide a credit on your account or a credit coupon for later use.

Do you have a Loyalty program?

Yes. All new accounts receive a 5% discount. This is automatically applied. From then on, depending on how much you spend and how often you buy it goes up. It maxes out at 10%. However, if you stop buying for a while (4 months or more) there is a risk your discount will be reduced back to 5%. Delivery is still free in Australia.

Are you doing any expos this year?

We are booked in to do Melbourne Sexpo on the 8th - 10th November 2019. This was a last minute decision. If we do well, we may return in 2020.

Can I be a shoe model?

We have our own photographer who uses his own models. But if you wish to be one of them, visit his Facebook page here for more information - https://www.facebook.com/JSAlternative-290557318106825/

Do you do “industry” discounts?

No. When you sign up to our website, you get an automatic 10% off your order and future orders

I have placed 3 orders with you in the past, can I get a special discount on my account?

As of 1st June 2019, all new accounts that are created on our website receive an automatic 5% discount. It is applied as soon as you create the account. No discount code is needed. To have this increased in the future will depend on your spending habits, the frequency of your orders and how much you buy. 

It says "In Stock" so can you send it straight away?

No. In Stock basically means we can get them in, they are available, however due to the size of the range, it's not always right. If you need something urgently, contact us for an estimated delivery time before placing your order.

Some style numbers have an * next to their product name, what does that mean?

The asterix means the product is on special and/or has been discontinued. Best to check availability before ordering as some sizes run out of stock before we are aware of it (but we try to stay on top)

Can I pick up my shoes when you get them in?

Yes, but by appointment only. We do allow people to come after business hours up to 7 - 7.30pm and on weekends (including Sundays)

Do you offer discounts for bulk orders?

Orders of 10 pairs or more can receive discounts, however it's best to contact us with your order so we can offer you a price quote, do not place the order online.

I run a business/cheerleading squad/team etc... and need shoes/boots, what can you organise for us?

We have done special orders for many organisations in the past. We can arrange a special price and priority service for you. Contact us and we will get what you need as soon as we can. If you want to order the same thing frequently we can arrange a special price.

What is "Vegan Leather"?

Vegan Leather is just another term for Poly Urethane or Faux Leather. It's not real leather, its imitation leather, looks like leather but isn't. No animals were harmed in the making of any products with this material.

What are "Fitness Comp Shoes"?

This category has been created for the body building industry. All these shoes are clear high heels with a heel height of 5" - 6", many with a bit of bling on them, some just plain.

What is Demonia?

This range consists of Gothic styles shoes & boots for men and women, combat boots, shoes/boots made of poly urethane/vegan leather, some leather boots (but not many). Many fo these shoes have a size range of 6 - 12, Men's sizes range from 4 - 13

Are you transgender friendly?

Yes, we help everyone out, we don't discriminate. many of our shoes & boots go up to size 16/17. Private fittings can be organised.

Do you price match?

Yes and no. With recent changes to pricing of all the products, we are now able to offer price matching. However, we will not price match with Ebay or other Auction sites. As for other websites, make sure you have deducted 5% off from our price before matching the prices as this is a default discount you receive from us when you sign up. If you don't sign up, then you pay the full price and we will not match the price from other websites.

I am after a specific pair of Pleaser shoes/boots but don't see it on your website, can you still get it?

Possibily. Due to the size of the Pleaser range it's hard to have them all on our website. Some products are offline because of the specific price Pleaser insist we sell them for, therefore we don't have them on our site (eg: the Bejeweled range). Send us an email via our Contact form with the style number, size & colour you need and we'll quote you a price. If you're happy with our quote, we'll organise to get it for you. This also applies to discontinued products.

Shipping

All items are sent with Australia Post and require a signature to receive the goods. You will be provided with a link from Australia Post once your item has been sent. We may send your item Express Post at our discretion should it fit in a standard size 3kg or 5kg Express Post satchel. All parcels are discreetly wrapped. As we now do all our postage online, the sender will be from E.F. You may also receive an email from Australia Post the day before or on the day your item is going to be delivered.

Postage is free within Australia.

We will send Express Post if you request it, but as we do not carry stock, it won’t be sent until the item comes into our office. Express Post is extra depending on your location

International Shipping

We will soon have an International Shipping option. Check Delivery information to view details