Delivery Info & Returns
Delivery time is 10 - 20 days (depending on your location), sometimes quicker. It's best to get your orders in by 10pm, Thursday* night (Melbourne time) as we do not carry the stock, its ordered as needed. We would get this shipment usually on it's way by the following Monday or Tuesday latest and send out either same day or the next (unless a pick up is organised).
*NOTE: Due to the Worldwide COVID-19 Pandemic we wil be ordering stock Wednesday nights. This is due to our International carrier requiring more time to deliver out shipments. This shipment usually arrives the following Monday or Tuesday and then is shipped out same day. Deliveries may also take up to an extra 3 - 4 days in some locations with Australia Post. Urgent orders may be difficult to fill, contact us before ordering if you need something sooner rather than later. Pick ups are temporarily suspended due to Stage 4 restrictions in Melbourne (unless you live within 5 kilometres of our office)
Ready To Ship stock can often be sent on the day or the next day, visit this link here: http://www.exoticfootwear.com.au/shoesandboots/readytoship
If you need something by a certain date, please check with us before ordering as sometimes items are either out of stock or we get a delay in ordering from our suppliers.
All items are sent with Australia Post standard delivery. Sometimes we will send Express Post at our discretion (especially local Melbourne). We will send you an email via our website that your item is about to be despatched along with a link from Australia Post for you to track the progress of your delivery..
Postage within Australia is Free
**SPECIAL PROMOTION OFFER - All Orders are sent Express Post once we receive them from Pleaser! Offer Expires 30th September 2020**
Deliveries to New Zealand willl now be sent with DHL. There is a surcharge of $25 on all orders.
We now offer International shipping to selected countries world wide. Shipping cost is $25 AUD and sent with DHL Express. If your country is not listed it may be due to it being on our exclusion list (eg: China, Middle Eastern Countries, South Africa etc...). If you're unsure, feel free to contact us. Note: We only speak English.
If you try to set up an account from a country on our exclusion list, it will be deleted. Any orders that come through will also be canceled and you will be refunded within 24 hours.
Returns / Exchanges will be accepted only on the following conditions:
- We are notified within 14 days of delivery.
- The goods have not been worn or marked in any way.
- Same packaging (or similar) is used for return postage.
- Products are in transit to us within 14 days (tracking number must be supplied)
- Refunds can take a couple of weeks to process
- Exchange requests (as in, what you want to replace your item with) must also be decided within 14 days, not 6 months later.
- At this stage we do not charge a re-delivery fee, however for larger orders (eg: if 2 pairs or more need to be replaced) then a re-delivery fee will apply.
**Note: Faulty products will be replaced and we will refund your delivery costs back to us. Please do not make a claim through PayPal first. Email us or SMS/Call us for more information. We are approachable and remember our SMS service is 24/7. Faulty products must be returned to us (or at least on their way back to us) within 14 days of receiving them.