Delivery time is 7 - 14 days (depending on your location), sometimes quicker. It's best to get your orders in by 12pm, Friday afternoon (Melbourne time) as we do not carry the stock, its ordered as needed. We would get this shipment usually on it's way by the following Tuesday latest and send out either same day or the next (unless a pick up is organised).
Sometimes, shipments from the US are delayed beyond our control. Contact us if you need your shoes sooner rather than later.
On hand stock can often be sent on the day or the next day, we don't carry a lot, you can find all on hand stock in our Ready To Ship category here: http://www.exoticfootwear.com.au/shoesandboots/readytoship
If you need something by a certain date, please check with us before ordering as sometimes items are either out of stock or we get a delay in ordering from our suppliers.
All items are sent with Australia Post and require a signature (except to Parcel Lockers) to receive the goods. If you do not wish to have the Signature option on your order, please let us know. However, we are not responsible for orders going missiing.
You will receive an email from Australia Post that your item is about to be despatched along with your tracking number.
Postage within Australia is Free
If you need an product urgenetly and wish to have it sent Exptress Posts, additional costs may apply.
We will send Express Post if you request it, but as we do not carry stock, it won’t be sent until the item comes into our office. There may also be an extra charge
We will be introducing International shipping very soon (before end of May 2019). All orders will have a $30 charge for delivery plus $15 for each extra item after that. Delivery times will vary depending on country, we will send with Australia Post Economy Air (Approx 5 - 8 days from dispatch). If you are overseas and wish to place an order, contact us and we will arrange it for you.
Returns / Exchanges will be accepted only on the following conditions:
- We are notified within 7 days of delivery.
- The goods have not been worn or marked in any way.
- Same packaging (or similar) is used for return postage.
- Products are in transit to us within 14 days (tracking number must be supplied)
- Refunds can take a couple of weeks to process
- A re-delivery fee of $15.00 is paid (unless otherwise advised)
**Note: Faulty products will be replaced and we will refund your delivery costs back to us. Please do not make a claim through PayPal first. Email us or SMS/Call us for more information. We are approachable and remember our SMS service is 24/7. Faulty products must be returned to us (or at least on their way back to us) within 7 days of receiving them.