Delivery time is 7 - 14 days (depending on your location), sometimes quicker. It's best to get your orders in by 10pm, Thursday night (Melbourne time) as we do not carry the stock, its ordered as needed. We would get this shipment usually on it's way by the following Monday or Tuesday latest and send out either same day or the next (unless a pick up is organised).
Sometimes, shipments from the US are delayed beyond our control. Contact us if you need your shoes sooner rather than later.
On hand stock can often be sent on the day or the next day, we don't carry a lot, you can find all on hand stock in our Ready To Ship category here: http://www.exoticfootwear.com.au/shoesandboots/readytoship
If you need something by a certain date, please check with us before ordering as sometimes items are either out of stock or we get a delay in ordering from our suppliers.
All items are sent with Australia Post and require a signature (except to Parcel Lockers) to receive the goods. If you do not wish to have the Signature option on your order, please let us know. However, we are not responsible for orders going missing.
We will send you an email via our website that your item is about to be despatched along with a link from Australia Post for you to track the progress of your delivery..
Postage within Australia is Free
If you need an product urgenetly and wish to have it sent Express Posts, additional costs may apply.
We will send Express Post if you request it, but as we do not carry stock, it won’t be sent until the item comes into our office. There may also be an extra charge
At this stage we only ship to New Zealand. Other countries will be added at a later date. If you are from outside Australia and New Zealand, feel free to contact us regarding placing an order and we'll see how we can help.
As of 2nd October 2019, shipping to New Zealand is Free. This is a trial run for the month of October. If successful we will keep it free.
Returns / Exchanges will be accepted only on the following conditions:
- We are notified within 7 days of delivery.
- The goods have not been worn or marked in any way.
- Same packaging (or similar) is used for return postage.
- Products are in transit to us within 14 days (tracking number must be supplied)
- Refunds can take a couple of weeks to process
- At this stage we do not charge a re-delivery fee, however for larger orders (eg: if 2 pairs or more need to be replaced) then a re-delivery fee will apply.
**Note: Faulty products will be replaced and we will refund your delivery costs back to us. Please do not make a claim through PayPal first. Email us or SMS/Call us for more information. We are approachable and remember our SMS service is 24/7. Faulty products must be returned to us (or at least on their way back to us) within 7 days of receiving them.